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E-PORTAL: Accessing a SSO URL/CREF that points to the other application's homepage kicks user out to Login Page (Doc ID 2039297.1)

Last updated on JULY 02, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.


With Single SignOn (SSO) enabled and setup between multiple PeopleSoft applications, if a user logs in to the first one, then try to access a CREF or direct link to the homepage of the other application, or use the ?cmd=start URL, the user gets kicked out of the homepage.

Similarly, Portal Interaction Hub's delivered Content References that point to remote application homepages also no longer work.  They are under menu navigation under "Main Menu > PeopleSoft".  These links will also kick the user to the login page.

The issue is specific to 8.54.11 and up.

When the issue occurs, this message is seen in the application server log:

PSAPPSRV.160 (428) [2015-07-23T13:02:54.366 (IE 10.0; WIN7) HomepageTemplate](1) Error in service HomepageT, CREF with URL can not be found: http://hostname/psp/site/EMPLOYEE/node/?tab=DEFAULT
PSAPPSRV.160 (428) [2015-07-23T13:02:54.367 (IE 10.0; WIN7) HomepageTemplate](1) (NET.346): Failed to execute HomepageTemplate request  

Sample Replication Steps:

Scenario A
1. User logs into Portal
2. Clicks on "Main Menu > PeopleSoft" and select the SSO application link corresponding to the remote content application
3. User is kicked out and the error is seen in the app server log

Scenario B
1. Two application configured with SSO
2. User logs into the first application
3. Clicks on a link or bookmark to go to the homepage URL of the second application
4. user is kicked out and the error is seen in the app server log



Update the content/remote application environment to 8.54.11 or higher.


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