How To Close a Return to Vendor (RTV) with Action Exchange (Doc ID 2044855.1)

Last updated on MARCH 06, 2023

Applies to:

Symptoms

Exchange Return to Vendor (RTV) does not Close

STEPS
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Steps of replication:

1. Create a Purchase Order with two lines
2. Budget check and Dispatch the PO
3. Create TWO Receipt, one for each PO line
4. Similarly Create another Receipt for PO Line 2
5. Now Create an Return to Vendor with action Exchange for both Receipts on 2 PO Lines
6. Cancel Line 1 on Return to Vendor 
7. Return to Vendor Line 1 is cancelled and Line 2 is Open. Save the Return to Vendor
8. Return to Vendor is now SHIPPED
9. Associate the Return to Vendor Line 2 in status SHIPPED and Action Exchange to a PO Line schedule. Add a new line to the existing PO.
In this case created PO Line 3 and On the PO Line Schedule added the Return to Vendor Details: US001-0000000255 Return to Vendor Line Number 2
10. Return to Vendor Details on Line 3 and Save the PO
11. Budget check and Dispatch the PO
12. Setup the trace on process PO_RTVRECON
13. Run the Return to Vendor Close for Return to Vendor ID 255
14. Return to Vendor is NOT CLOSED, still shipped

Changes

Cause

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