EGL9.2: Approve FrameWork Workflow Reassignment Is not Working On Worklist And User Profile Page (Doc ID 2046206.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On :  9.2 version, Enhancement

ACTUAL BEHAVIOR  
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Reassigning the workflow item to another approver by using the function Reassign on Worklist or User profile page is not working as expected.

Although the worklist is appeared to be reassigned, the user that got reassigned worklist transaction, can not do any action on the Approval page, ie approve, deny, hold, pushback, add comments, as these action buttons are greyed out
 

EXPECTED BEHAVIOR
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Expect that user who got reassigned workflow, can approve, deny, hold, pushback, add comments on the Approve page.

STEPS
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The issue can be reproduced at will with the following steps:
1. User A create a transaction (ie, GL journal, AP voucher or Expense Report) and submit it to user B to approve.
2. In worklist detail page, User B clicks to button 'Reassign' to reassign this transaction to user C ( User B and C have the same permission list).
3. In worklist detail page of the user C, user clicks the link for the transaction that had been reassigned. The approval page is on display but user C can not do any action ( approve, deny, hold, pushback, add comments) as thsoe buttons are greyed out.



Cause

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