EBI9.1+: Billing Finalization Process Finalizes The Invoice For Inactive Customer (Doc ID 2067229.1)

Last updated on AUGUST 28, 2023

Applies to:

Symptoms

On : 9.1 version, Billing Finalization/Proforma

Billing Finalization process finalizes the FIN Billing Invoice for an inactive customer, when it should not. 

REPLICATION STEPS:

1. Create a Consolidated Header. Navigation: Main Menu, Billing, Maintain Bills, Create Consolidated Header.
2. Create 2 Standard Bills. Navigation: Main Menu, Billing, Maintain Bills, Standard Billing.
3. Attach Standard Invoices to the Consolidated Header and Change the Bill status to RDY.
4. Inactivate the Customer. Navigation: Main Menu, Customers, Customer Information, General Information, General Info Tab. Change status to "Inactive".
5. Run the Pre-process & Finalization Process (BIIVC000). Navigation: Billing, Maintain Bills, Attach and Detach Bills.
6. The Bill got processed without any error and the Bill status changed to "INV".

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.