Unable To Get Unified Navigation To Work (Doc ID 2070798.1)

Last updated on MARCH 27, 2017

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Navigation Collections

Unable to get Unified Navigation to work i

Getting an error when trying to get to the HCM content from Interaction Hub through Unified Navigation.

ERROR
-----------------------


 unknown SEVERE psft.pt8.psp logError Error for User: ABCuser Error Message: Unable to signon to server.: Please contact your System Administrator. Requested URL: https://hcmprodpub.xyz.com/psc/PUCS1J/EMPLOYEE/PSFT_HR/s/WEBLIB_PT_NAV.ISCRIPT1.FieldFormula.IScript_PT_NAV_INFRAME?navtype=dropdown&pt_fname=PORTAL_ROOT_OBJECT&FolderPath=PORTAL_ROOT_OBJECT.PTUN_07142628300035622&mode=x&templatetype=&templateid=&c=ngHQbOsPA0250Nt4i3VIM4XXcJOcVgTSNiVeLhA3bSg%3d&cmd=smartnav& Accessed URL: https://hcmprodpub.xyz.com/psc/PUCS1J/EMPLOYEE/PSFT_HR/s/WEBLIB_PT_NAV.ISCRIPT1.FieldFormula.IScript_PT_NAV_INFRAME?navtype=dropdown&pt_fname=PORTAL_ROOT_OBJECT&FolderPath=PORTAL_ROOT_OBJECT.PTUN_07142628300035622&mode=x&templatetype=&templateid=&c=ngHQbOsPA0250Nt4i3VIM4XXcJOcVgTSNiVeLhA3bSg%3d&cmd=smartnav Target URL: https://hcmprodpub.xyz.com/psc/PUCS1J/EMPLOYEE/PSFT_HR/s/WEBLIB_PT_NAV.ISCRIPT1.FieldFormula.IScript_PT_NAV_INFRAME?navtype=dropdown&pt_fname=PORTAL_ROOT_OBJECT&FolderPath=PORTAL_ROOT_OBJECT.PTUN_07142628300035622&mode=x&templatetype=&templateid=&c=ngHQbOsPA0250Nt4i3VIM4XXcJOcVgTSNiVeLhA3bSg%3d&cmd=smartnav&


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Interaction Hub and click on the folder link for HCM content provider
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use unified navigation

Cause

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