eBenefits: When Employees Select To Make Medical Plan Changes, The Dependent Is Not Defaulted From The Previous Election (Doc ID 2075822.1)

Last updated on JANUARY 27, 2023

Applies to:

Symptoms

When employees with Family Coverage are enrolling in eBenefits, the covered dependents are not displaying checked for those already being covered.

STEPS
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The issue can be reproduced at will with the following steps:
1. For Employee with family coverage and all dependents are currently enrolled
2. Goto Open enrollment event via Self Service> Benefits > Benefits enrollment
3. Edit Medical
4. View Dependent/beneficiary information and Enroll checkbox is seen unchecked.

Cause

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