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eBenefits: When Employees Select To Make Medical Plan Changes, The Dependent Is Not Defaulted From The Previous Election (Doc ID 2075822.1)

Last updated on OCTOBER 02, 2018

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

When employees with Family Coverage are enrolling in eBenefits, the covered dependents are not displaying checked for those already being covered.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. For Employee with family coverage and all dependents are currently enrolled
2. Goto Open enrollment event via Self Service> Benefits > Benefits enrollment
3. Edit Medical
4. View Dependent/beneficiary information and Enroll checkbox is seen unchecked.

Cause

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In this Document
Symptoms
Cause
Solution


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