EEX 9.2: EX TRANS PRCS Process Failed with Unique Constraint at Step EX_SYNC_PMT.UPDSHPM.INSTMPPM When Performing Update Paid Statuses on Expense Transactions (Doc ID 2098246.1)

Last updated on AUGUST 31, 2023

Applies to:

Symptoms

The Expense Processing program (EX_TRAN_PRCS AE Program) fails with a Unique Constraint at Step EX_SYNC_PMT.UPDSHPM.INSTMPPM when trying to handle the Update Paid Statuses option for Expense transactions with newly generated payments.

REPLICATION STEPS:

     1) Create a report with at least 31 lines
     2) Submit and Approve
     3) Stage and Post Liability
     4) Run payment selection and once completed hold the majority of the lines on the report and pay the rest. (in this test, paid 5 lines, held 26)
     5) Run the creation process and ensure pay cycle status = Completed
     6) Without leaving the pay cycle page, run Payment Selection Process (paying remaining lines)
     7) Run Payment Creation and ensure pay cycle status = Completed
     8) Run Update Paid Statuses

ERROR MESSAGE:

Due to this Error Message, the Expense transactions that have been paid are not properly getting updated in a Paid status, and are getting locked by the abended process, halting any further handling of the affected transactions.

Changes

Cause

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