E-SES: After Successful Completion of Index Build, No Search Results are Returned Due to Insufficient Permissions for Call Back User (Doc ID 2117412.1)

Last updated on AUGUST 16, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.52 and later
Information in this document applies to any platform.

Symptoms

Even though the Index Build completes with no errors (based on the Process Monitor Message Log), it appears as though the index was not built properly, because all searches return no results.
Also, if running the Round-Trip Diagnostics test, it completes without errors. However, it shows that 0 results are returned for the Search (it should show 1 result). Example:

Note:  If using SES 11.1.2.2 the Crawler log file name is  "i1ds*.MMDDHHMM.log" and located in <SES>/oradata/ses/log
          If using SES 11.2.2.2, the Crawler log file name is search.crawler.i*.MMDDHHMM.log and located in <SES_MIDDLETIER_HOME>//logs/crawler/crawler




Cause

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