EGL9.2: When Open GL Dashboard GL Pagelets Errors With Unable to Access Underlying DataSource. (268,54) PT_PGPACKAGE.PT_PGInformation.OnExecute
(Doc ID 2123525.1)
Last updated on SEPTEMBER 30, 2024
Applies to:
PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
Issue:
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User is receiving an error message "Unable to Access Underlying DataSource" for 2 pagelets when accessing GL Dashboards: "Ledger Balance Analysis" and "Account Reconciliation".
These 2 pagelets corresponds to Pivot Grids LEDGER_PIVOT, GL_PVG_ACCOUNT_RECONCILIATION, that are not returning results.
Error:
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Unable to Access Underlying DataSource. (268,54) PT_PGPACKAGE.PT_PGInformation.OnExecute
Name:InitializeFromDB PCPC:2595 Statement:95
Called from:PTPG_WORKREC.FUNCLIB.FieldFormula Name:ViewerPageActivate Statement:2146
Called from:PTPG_PGVIEWER.Activate Statement:1
Steps to Replicate:
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1. Navigate to General Ledger > General Ledger Dashboard
2. When accessing the pagelets "Ledger Balance Analysis" and "Account Reconciliation" the error appears
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |