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EGL9.2: When Open GL Dashboard GL Pagelets Errors With Unable to Access Underlying DataSource. (268,54) PT_PGPACKAGE.PT_PGInformation.OnExecute (Doc ID 2123525.1)

Last updated on JANUARY 23, 2020

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue:
-------

User is receiving an error message "Unable to Access Underlying DataSource" for 2 pagelets when accessing GL Dashboards: "Ledger Balance Analysis" and "Account Reconciliation".
These 2 pagelets corresponds to Pivot Grids LEDGER_PIVOT, GL_PVG_ACCOUNT_RECONCILIATION, that are not returning results.


Error:
---------;
Unable to Access Underlying DataSource. (268,54) PT_PGPACKAGE.PT_PGInformation.OnExecute
Name:InitializeFromDB PCPC:2595 Statement:95
Called from:PTPG_WORKREC.FUNCLIB.FieldFormula Name:ViewerPageActivate Statement:2146
Called from:PTPG_PGVIEWER.Activate Statement:1


Steps to Replicate:
---------------------
1. Navigate to General Ledger > General Ledger Dashboard
2. When accessing the pagelets "Ledger Balance Analysis" and "Account Reconciliation" the error appears

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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