EGL9.2: When Open GL Dashboard GL Pagelets Errors With Unable to Access Underlying DataSource. (268,54) PT_PGPACKAGE.PT_PGInformation.OnExecute (Doc ID 2123525.1)

Last updated on SEPTEMBER 27, 2017

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
***Checked for currency 5-Sept-2017***

Symptoms

The user is receiving an error message "Unable to Access Underlying DataSource" for 2 pagelets when accessing GL Dashboards: "Ledger Balance Analysis" and "Account Reconciliation".
These 2 pagelets corresponds to Pivot Grids LEDGER_PIVOT, GL_PVG_ACCOUNT_RECONCILIATION, that are not returning results.


ERROR
-----------------------
Unable to Access Underlying DataSource. (268,54) PT_PGPACKAGE.PT_PGInformation.OnExecute
Name:InitializeFromDB PCPC:2595 Statement:95
Called from:PTPG_WORKREC.FUNCLIB.FieldFormula Name:ViewerPageActivate Statement:2146
Called from:PTPG_PGVIEWER.Activate Statement:1


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to General Ledger > General Ledger Dashboard
2. When accessing the pagelets "Ledger Balance Analysis" and "Account Reconciliation" the error appears

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms