'There are no charges on your account that your institution allows you to pay by credit card / eCheck' is Displayed During Student Self Service Payment Processing After A Program Change On Application Data (Doc ID 2126382.1)

Last updated on DECEMBER 05, 2022

Applies to:

Symptoms

When student logs into self service they cannot see their admission deposit amount to pay during the payment process.  The deposit fee amount shows as a 'Due Amt'.  Students experiencing this issue have been assigned a program action eligible for a deposit fee to be calculated.  The deposit fee has been calculated for the first program of choice.  After the deposit fee is calculated, the student changes their academic program choice.  The second academic program has a program action eligible for a deposit fee to be calculated also. 

During the self service process, the student see the deposit fee as a due amount.  During the payment process, a message 'There are no charges on your account that your institution allows you to pay by credit card / eCheck' is displayed to the student.

The issue can be reproduced at will with the following steps:

1.  Log into student self service as a student using a student who has changed academic programs in Admissions;
2.  Navigate to student center;
3.  Note the Due Amount;
4.  Proceed to pay the deposit;
5.  'There are no charges on your account that your institution allows you to pay by credit card / eCheck' is displayed.
   

2. View the campus finance tile for amounts due.

Changes

Cause

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