eBenefits - No Beneficiaries Under Life Enrollments / Allocations if No Percentages or $ Amounts (Doc ID 2126504.1)

Last updated on OCTOBER 27, 2016

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


The W3EB_LIFINSALLBYNM page is not displaying if there are no dependent/beneficiary percentages in the base benefits pages.

Navigation:  log into eBenefits - Self-Service > Benefits > Dependents and Beneficiaries > Insurance Beneficiary Summary

W3EB_LIFINSALLBYNM page should display dependents and beneficiaries, no matter what items are showing for the dependents and beneficiaries


STEPS TO REPLICATE
-----------------------
The issue can be replicated as follows:
1. Create FSC event for emplID KU0125 effective Oct 1/15.  Prepare the options in On Demand.
2. Add spouse
3. Add life plan enrollments for all 2X plans through Ben Admin.  Do NOT add percentage allocations or $ amounts on beneficiaries.
4. Post the elections in the Base Benefits tables by running the Ben Admin post process.  Log out.
5, EmplID KU0125 - Log into self-service -
Navigation: Self-Service > Benefits > Dependents and Beneficiaries > Insurance Beneficiary Summary
6. Click on the Go button for Oct 1/15 date or more recent date
Message: You have no benefit enrollments as of the date entered.
7. Page = W3EB_LIFINSALLBYNM
No hot links on the type of benefit or description. The page is not working as expected.



Cause

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