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eBen Life Event Page Is Not Rendering Html Text (Doc ID 2127652.1)

Last updated on OCTOBER 02, 2018

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When starting a Life Event, the welcome message is showing html.

<SPAN CLASS='PSTEXT' >There are some events that involve you as the Employee or your family members. <br><br> Review the choices and select the appropriate Event. Then enter the date of your event.</SPAN>


No html should be visible

STEPS
-----------------------
1. Upgrade to PT 8.55.04 in PUM Image 16
2. Log into eBenefits Self-Service in the Fluid version
3. Navigate to Life Events
4. Select Marriage Event
5. When the page loads, the html is visible in the text ID Select_Event



Cause

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In this Document
Symptoms
Cause
Solution
References


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