EAR9.1+: Several Issues Related to Dunning Letters in Collections Workbench (Doc ID 2146638.1)

Last updated on MAY 04, 2023

Applies to:

Symptoms

On : 9.1 version, Collections Workbench

Following issues and suggestions were reported:
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1. Look Up Dunning Number does not work on Collections Workbench.
2. Generate a Dunning Letter from Collections Workbench does not work.
3. Add 2 columns: ‘Printed’ And ‘Business Unit’ to Collections Workbench.
4. Collections Workbench not updated after deleting items from dunning letter.
5. Dunning letter is not removed from Collections Workbench after deleting dunning letter.

STEPS
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The issue can be reproduced at will with the following steps:

1. Navigate to Accounts Receivable > Customer Accounts > Collections Workbench.
   • Enter value for SetID and Customer (leave Business Unit is blank) and chick on 'Search' button.
   • Go to tab 'Correspondence'.
   • 'Look Up Dunning Number' does not retrieve any rows.
2. Generate a Dunning Letter from Collections Workbench does not work.
   
   • Open Collections Workbench. The following error is triggered when trying to generate dunning letter from collectionsworkbench: Highlighted fields are required. (15,30)
3. Open Collections Workbench. At this moment users cannot see if letter is printed and for which business unit dunning letter was generated.
4. Delete item on dunning letter in Accounts Receivable > Customer Interactions > Dunning Letters > Delete item on Letter.
   
   • Open Collections Workbench and note Collections Workbench is not updated.
5. Delete dunning letter in Accounts Receivable > Customer Interactions > Dunning Letters > Delete item on Letter.
   
   • Dunning letter is not removed from Collections Workbench after deleting dunning letter.

Cause

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