EGL9.1: Approval Workflow Email Notification Does not Trigger The Correct Generic Template When Using Journal Approval Event Only (Doc ID 2149541.1)

Last updated on JULY 07, 2023

Applies to:

Symptoms

On : 9.1 version, Journal / Ledger Inquiry

ACTUAL BEHAVIOR
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GL9.1 Emails are getting triggered for approval in a different template than what was defined under approval rule set up.

Journal Approval
Journal Approval Routing
Journal Approved
Journal Has Been Approved
Journal Denied
Journal Has Been Denied

The Journal Approved and denied template is being used correctly by the system, the issue is only for Journal Approval template, it isn’t picking up the generic template, instead It is generating emails in the attached format I mentioned.
Please note the issue is only with journal approval and not approved or denied. Both approved and denied are working OK.


EXPECTED BEHAVIOR
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The notification email content should be the one from the generic template on Journal Approval.

STEPS
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The issue can be reproduced at will with the following steps:
1. Set Approval method as Approval Framework;
2. Set Transaction Registry for Process ID GLJournalApproval and fill in the Thread Class;
3. Set Transaction Configuration for Process ID GLJournalApproval and for event On Final Approval add 2 notifications for both participants: Approvers and Requester with Template Journal Approved;
4. Set GL User List definition by role;
5. Set Approval Process Setup for Process ID GLJournalApproval with 1 stage and set criteria for Ledger, Business Unit and Source;
6. Integration Broker setup - to amke sure is active Service Operation JRNL_AF_EM_APPROVAL;
7. Set the Integration Broker queue, GL_EM_APPROVAL, on Queue Status to Run;
8. Set Approval options for journal sources to Require Approval (for Journal Source ONL);
9. Define User Preferences setup so as Mark Journals to post to be unchecked;
10. Restrict user rights for posting the journal;
11. Ensure to check Worklist user and Email user options for the approver
12. Create a General Ledger journal
13. Submit for approval
14. The notication sent for journal that needs approval has incorrect content, is not using generic template Journal Approval

Cause

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