E-PIA/E-RTE: Pasting Content From Word To RTE Is Not Retaining Format (Alignment, Font, Size) (Doc ID 2160388.1)

Last updated on JULY 13, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 to 8.54 [Release 8.4]
Information in this document applies to any platform.

Symptoms

In PeopleTools 8.54, when text is copied and pasted from Word, some styles are missing (for example the background color is missing)

STEPS
---------------
The issue can be reproduced with the following steps:
1. Navigate to a page that has a RTE field (e.g. in CRM Help Desk -> Search Cases -> Notifications)
2. Copy text from a word document.
3. Notice that styling does not exactly match.



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms