My Oracle Support Banner

E-CLOUD: Error: Your URL must contain domain "" when accessing an appliance on Oracle Cloud (Doc ID 2162867.1)

Last updated on NOVEMBER 26, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.


A delivered CS 9.2 application from the Oracle Marketplace has been deployed on Oracle Cloud. However, when access to it is tried, the following error comes up:

Your URL must contain domain ""
Click Sign in to PeopleSoft to try again.

When the link or the domain is changed in the URL, a different error occurs:

This site can’t be reached.’s server DNS address could not be found.

What is the correct naming convention for the URL to access the application on cloud?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.