I9 Notification/Workflow Not Working (Doc ID 2165628.1)

Last updated on JANUARY 26, 2024

Applies to:

Symptoms

When an employee submits their I9 form, a notification should go out to the I9 Administrator for them to Complete/Reverify the Employees I9 form. Additionally, when the Admin selects an employee the needs to submit or re-submit an I9 form, a notification should go out to the employee for them to submit an I9 form.

However, Form I-9 workflow notifications are not being sent.


The issue can be reproduced at will with the following steps:
1. As an employee, navigate to Main Menu > Self Service > Personal Information > Form I-9
2. Fill out form and click Submit
3. Administrator does not receive a notification

OR

1. As an administrator, navigate to Workforce Administration > Personal Information > Form I-9 > Complete/Reverify Form I-9
2. Find employee that needs to submit form, and click Select
3. Employee does not receive notification

Cause

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