E-IB: Getting Fatal Alert: SSL Handshake_failure Exception Errors From Gateway Target URL When Using TLS1.1 Encryption Protocol

(Doc ID 2167555.1)

Last updated on MARCH 14, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.


The customer is testing outbound synchronous messaging to their sandbox system in which the message is to be sent to their 3rd-party system but not able to succeed. Their 3rd-party vendor, Salesforce.com is using TLS1.1 protocol and enforcing its use, completely disabling the use of the TLS 1.0 encryption protocol from their systems.

The error log is showing an SSL handshake failure:

javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)

TLS 1.0 has been disabled in this organization. Please use TLS 1.1 or higher when connecting to Salesforce.



The gateway is running on Weblogic 10.3.6, PeopleTools 8.53.04. The message is triggered from a CRM application running on PTools 8.50.18.

The Java running on CRM is v1.6. Gateway server is running Java v1.7.


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