Benefits Administration Error: Elig-rules-id Not Found, Application Program Failed In Pgm Section : SET-INDEXES (Doc ID 2184785.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

After upgrading to Peopletools 8.55, when we run Benefits Administration, we are getting the following error:

ERROR
-----------------------
Event Maintenance Scheduling Started at 14:13:45.39.
Elig-rules-id Not Found: XXX .
ERROR EMPLID=XXX ,EMPLRCD#= 0

Application Program Failed
In Pgm Section : SET-INDEXES

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Benefits Administration process. Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing

Cause

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