Outbound Notification Displaying Wrong Email

(Doc ID 2199645.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Case Component

ACTUAL BEHAVIOR
---------------
Outbound Notification Displays wrong Email Ids


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open HR Help Desk Case -> Case Visibility = Internal/ Exclude Case Contact
2. Make sure have different Persons for Contact, Reported By, and Assigned to.
3. Click on "Notification", the page shows wrong email addresses for the Reported By.



Cause

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