HRHD 360 Degree View Error In CRM: "INTEGRATION BETWEEN CRM AND HR APPLICATION IS NOT SETUP CORRECTLY" seen in "HR Information" Section Of The Page (Doc ID 2211375.1)

Last updated on MARCH 13, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
In a CRM/HCM integrated environment, when opening: Main Menu > HRHD 360 Degree View and opening for a worker who sync'd over from HCM environment, the HR details are missing. The error on the "HR Information" section of the page reads: "INTEGRATION BETWEEN CRM AND HR APPLICATION IS NOT SETUP CORRECTLY"

Goal

User needs to be able to open: Main Menu > HRHD 360 Degree View page for an HCM worker and see HR data.

Solution

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