My Oracle Support Banner

HRHD 360 Degree View Error In CRM: "INTEGRATION BETWEEN CRM AND HR APPLICATION IS NOT SETUP CORRECTLY" seen in "HR Information" Section Of The Page (Doc ID 2211375.1)

Last updated on AUGUST 13, 2018

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
In a CRM/HCM integrated environment, when opening: Main Menu > HRHD 360 Degree View and opening for a worker who sync'd over from HCM environment, the HR details are missing. The error on the "HR Information" section of the page reads: "INTEGRATION BETWEEN CRM AND HR APPLICATION IS NOT SETUP CORRECTLY"

Goal

User needs to be able to open: Main Menu > HRHD 360 Degree View page for an HCM worker and see HR data.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.