Last updated on MARCH 13, 2017
Applies to:PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
In a CRM/HCM integrated environment, when opening: Main Menu > HRHD 360 Degree View and opening for a worker who sync'd over from HCM environment, the HR details are missing. The error on the "HR Information" section of the page reads: "INTEGRATION BETWEEN CRM AND HR APPLICATION IS NOT SETUP CORRECTLY"
User needs to be able to open: Main Menu > HRHD 360 Degree View page for an HCM worker and see HR data.
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