Emergency Contact Phone "save As Mine" Does Not Work When Employee Changes His Phone Types
Last updated on MAY 14, 2018
Applies to:
PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
On : 9.2 version, Job / Personal Information PUM 17 PT 8.55
When user selects a phone number for emergency contact as “same as mine” and select the phone type, ie business if that phone number goes away from the employee contact details then you get “invalid column order number” message on the emergency contact record.
ERROR
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Invalid column order number
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Emergency contact and select "Same Phone as Employee" and save.
2. Go to Biographical>Modify a Person> Delete preferred phone type from employee and save.
3. Go back to Personal information>Relationships>Emergency contact and check
4. Phone type field shows "Invalid column order number"
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are confused with data display.
Cause
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