When Reason is Selected on Guided Self Service Configuration, the Action Reason Does Not Flow to Job Data
(Doc ID 2213275.1)
Last updated on JANUARY 26, 2024
Applies to:
PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]PeopleSoft Enterprise HCM eProfile Manager Desktop - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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A row of data has been added and a default action reason has been configured for the Guided Self Service (GSS, MSS) transaction HR_REPORTING_CHANGE.
The action reason is not being set in Job Data for an employee when the transaction is processed.
EXPECTED BEHAVIOR
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The employee's row of job data should contain the action reason as configured in the GSS transaction.
Steps To Replicate
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The issue can be reproduced at will with the following steps:
1. Navigate to Set Up HCM, then select Common Definitions, then select Guided Self Service, then select Transaction Configuration, HR_REPORTING_CHANGE, Questionnaire
2. Add a new row of effective data where the Action Reason is changed to a value
3. Save
4. Run the transaction for an Empl ID
5. Observe Job Data for the same Empl ID
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |