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Communication Letters Using an RTF Template Display HTML Tags on Checklist Items (Doc ID 2213802.1)

Last updated on APRIL 05, 2022

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

 Output generated with Communication Generation for financial aid awards letters containing checklist may contain HTML tags such as

<p> , &nbsp; <\p>

in the description field of checklist items. The HTML tags do not show up when viewing the checklist items in the setup checklist items area, and html tags do not appear on any other portion of the letters.

If the same letter is run without any check list items, no html tags display in the letter.

Steps to replicate:

The issue can be reproduced at will with the following steps:
1. Create a Comm Gen letter for a student that includes check list items and preview the *.pdf file.

Cause

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In this Document
Symptoms
Cause
Solution
References


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