HTML Tags Erroneously Appear In Output Generated With Communication Generation (Doc ID 2213802.1)

Last updated on DECEMBER 25, 2016

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Output generated with Communication Generation contain HTML tags in the description field of checklist items. These reports are notifications to students of their financial aid awards. The HTML tags do not show up when viewing the checklist items in the setup checklist items area.

EXPECTED BEHAVIOR
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No HTML tags within Descr field and checklist items for Comm Gen.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Comm Gen letter for a student and preview the *.pdf file.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, students could see HTML tags within letters and communications.

Cause

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