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EBI9.2:Invoice Remains in Error And ERROR_STATUS_BI in PS_BI_HDR Does Not Get Cleared (Doc ID 2218622.1)

Last updated on AUGUST 01, 2018

Applies to:

PeopleSoft Enterprise SCM Billing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Actual Behavior:-

Invoice remains in error and ERROR_STATUS_BI in PS_BI_HDR does not get cleared.

Expected Behavior:-

If the error is cleared then invoice should not go to error.

  1. Find an Invoice with Invoice Media set to Email as attachment that has a status of Invoiced.
  2. De-activate the contact of that invoice
  3. Reprint the invoice (make sure you have the option email and print active on the run control)
  4. Note the error on the Review Invoice Error page (Email Attachment Failed). ERROR_STATUS_BI in PS_BI_HDR = 1440
  5. Look at the Email Invoice log showing the original sequence as success and the second sequence (your reprint) as fail with message Missing email address for contact, which is because the contact is inactive
  6. Reactivate the contact and run another reprint successfully reprints and emails the invoice
  7. Invoice remains in error and ERROR_STATUS_BI in PS_BI_HDR does not get cleared.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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