My Oracle Support Banner

EAR 9.2: Overdue Charges Are Not Getting Calculated When Document Total Amount Option Under The Overdue Charging Configuration Is Checked (Doc ID 2219640.1)

Last updated on NOVEMBER 14, 2017

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 image 11 version, Overdue Charges

ACTUAL BEHAVIOR
---------------
No overdue charges are getting calculated.

EXPECTED BEHAVIOR
-----------------------
If setup has been done for overdue charges it should calculate.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Goto setup financials - product related - receivables - credit/collection - overdue charges. Setup exclude item < amount as 5 USD. Setup document total < amount as 25 USD.

2. Create pending item for a customer with amount $4, 18, 55 and post the items. 

3. Goto Receivables - customer interaction - overdue charges - process overdue charges and run the process for the customer. Observe that overdue charges are not calculated for the items you created.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Overdue charges are not getting calculated.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.