EAR 9.2: Overdue Charges Are Not Getting Calculated When Document Total Amount Option Under The Overdue Charging Configuration Is Checked
(Doc ID 2219640.1)
Last updated on OCTOBER 08, 2023
Applies to:
PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
On : 9.2 image 11 version, Overdue Charges
ACTUAL BEHAVIOR
---------------
No overdue charges are getting calculated.
EXPECTED BEHAVIOR
-----------------------
If setup has been done for overdue charges it should calculate.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Goto setup financials - product related - receivables - credit/collection - overdue charges. Setup exclude item < amount as 5 USD. Setup document total < amount as 25 USD.
2. Create pending item for a customer with amount $4, 18, 55 and post the items.
3. Goto Receivables - customer interaction - overdue charges - process overdue charges and run the process for the customer. Observe that overdue charges are not calculated for the items you created.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Overdue charges are not getting calculated.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |