Self Service Address Change Transaction Does Not Send Email to Administrator
(Doc ID 2246943.1)
Last updated on JANUARY 26, 2024
Applies to:
PeopleSoft Enterprise HCM eProfile Manager Desktop - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
When users submit an Address Change in Employee Self Service, the Personnel Administrator does not receive an email notification.
However, the Administrator should receive an email when the Address Change transaction is set to automatically update the database and to notify the administrator on Success.
Additionally, when the "Allow DB Update" is turned off the following error is returned:
Steps to replicate issue:
1. Navigate to Main Menu > Self Service > Personal Information > Home and Mailing Address in Classic Mode
2. Select the Edit button for the home address, makes changes and Save
3. Note that the save was successful but the Personnel Administrator does not receive the corresponding email notification
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |