Self Service Address Change Transaction does not Send Email to Administrator (Doc ID 2246943.1)

Last updated on AUGUST 16, 2017

Applies to:

PeopleSoft Enterprise HCM eProfile Manager Desktop - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When Users submit an Address Change in Employee Self Service the Personnel Administrator does not receive an email notification. However, the Administrator should receive an email when the Address Change transaction is set to automatically update the database and to notify the administrator on Success.

Additionally, when the "Allow DB Update" is turned off the following error is returned:
PSAPPSRV.24824 (463) 1-5367 13.20.34 0.000000 ErrorReturn-> 236 - First operand of . is NULL, so cannot access member RECNAME. (180,236) EOAW_CORE.NotificationManager.OnExecute Name:LoadTemplateData PCPC:1552 Statement:38

Called from:EOAW_CORE.NotificationManager.OnExecute Name:Notify Statement:116

Called from:HMAF_AWE.WRAPPERS.NotificationManager.OnExecute Name:Notify Statement:6

Called from:HR_TRANSACTIONS.AdminRequired.OnExecute Name:NotifyOrigSubmitStatus Statement:171

Called from:HR_HOME_MAILING.GBL.SavePostChange Statement:37



The issue can be reproduced at will with the following steps:
1. Navigate to Main Menu > Self Service > Personal Information > Home and Mailing Address in Classic Mode
2. Select the Edit button for the home address, makes changes and Save
3. Note that the save was successful but the Personnel Administrator does not receive the corresponding email notification

Changes

 

Cause

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