Supplier Change Request Error
(Doc ID 2261907.1)
Last updated on FEBRUARY 20, 2023
Applies to:
PeopleSoft Enterprise SCM Purchasing - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
App release: 9.2, Tools Release: 8.55
Issue
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Error message ( 10320,615) and (10320,616) on trying to approve a Supplier Change request and then no changes/updates on the supplier.
On trying to create a Supplier change request using both external and internal users( supplier and employee portal) the changes request errors out at the approval level and no changes take place for the supplier. Esp when a Supplier contact is deleted.
Replication steps
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1)Login as internal user(Employee portal)
2) Navigate to Initiate Supplier Change
3) Remove old address and add new one.
4) Remove old contact and add new
5) Submit the change request for approval
6) Navigate to Supplier Request Approval and click on Approve
7) Get below error and transaction moved out of pending approval queue
Error
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The following transactions have errors: XXXXXXXXXXX(10320,615)
Errors on submit of Supplier Chnage Request
Business impact
-------------------
Unable to update supplier
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |