Guided SS My Team Transactions Are Caching Incorrect Employee And Transaction Details

(Doc ID 2266479.1)

Last updated on MAY 21, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

GSS Activity Guide Transaction Pages are not getting refreshed after changing transaction.

When a different transaction is selected the activity guide page shows the one for previous transaction.

The issue can be reproduced at will with the following steps:

Issue 1:

Log in as PS

My Team>Cynthia Adams >select green arrow > Compensation> Request Adhoc salary change
Details display correctly for employee

Click Exit and select Diane Palmer > Compensation>Adhoc Salary change
A JavaScript message appears and I’m seeing the previous employee’s salary information instead of Diane Palmer.

 

Issue 2:

My Team>select green arrow beside Franca Rizzo >Job/Personal Info> Terminate Employee
Enter date 3/22/17 and reason Personal Reasons and Submit

Exit and pull up Jill Chancelor >Job/Personal Info>Request Location Change

The termination date and reason for previous employee is showing

Current Information shows employee details for previous employee (Franca Rizzo)

Clicked Exit and Home button (DID NOT DELETE CACHE)>Returned to MSS>My Team>Jill Chancelor>Job info>Request Location Change

The correct page now displays with correct transaction fields

 

Cause

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