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Guided SS My Team Transactions Are Caching Incorrect Employee And Transaction Details (Doc ID 2266479.1)

Last updated on DECEMBER 21, 2020

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

GSS Activity Guide Transaction Pages are not getting refreshed after changing transaction.

When a different transaction is selected the activity guide page shows the one for previous transaction.

The issue can be reproduced at will with the following steps:

Issue 1:

Log in as PS

My Team>Employee 1 >select green arrow > Compensation> Request Adhoc salary change
Details display correctly for employee

Click Exit and select Employee 2 > Compensation>Adhoc Salary change
A JavaScript message appears and I’m seeing the previous employee’s salary information (Employee 1) instead of Employee 2.

 

Issue 2:

My Team>select green arrow beside Employee name 1 >Job/Personal Info> Terminate Employee
Enter date and reason Personal Reasons and Submit

Exit and pull up another employee 2 >Job/Personal Info>Request Location Change

The termination date and reason for previous employee is showing

Current Information shows employee details for previous employee (Employee 1)

Clicked Exit and Home button (DID NOT DELETE CACHE)>Returned to MSS>My Team>Employee 2>Job info>Request Location Change

The correct page now displays with correct transaction fields

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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