ETL9.2:Payable Time Approval Bring System To A Halt (Doc ID 2279042.1)

Last updated on JULY 03, 2017

Applies to:

PeopleSoft Enterprise HCM Time and Labor - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Technical

ACTUAL BEHAVIOR
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Payable time approval bring system to a halt

We have just upgrade to Peoplesoft 9.2 from 9.1. When the managers start approving payable time for employees, our systems performance is degraded severely. The users cannot navigate/login, and if they can pages take over a minute to load, if they ever do. THIS IS A SYSTEM DOWN ISSUE.

EXPECTED BEHAVIOR
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Approval should not time out
STEPS
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The issue can be reproduced at will with the following steps:
1. Setup TRC level approval using tlbyposnsupervisor definition
2. Process new time reported in 9.2
3. Approver approve time using online page and performance issue occurs


Cause

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