PHC: Health Center Displaying "No Data to display" After Drill Down Into Web Server

(Doc ID 2292819.1)

Last updated on SEPTEMBER 28, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

Customer able to see JVM Heap on the Health Center dashboard.

However, when they drill down into the web server information on the dashboard , JVM Heap information is not displayed. Instead a message "No Data to display" is shown.

Customer are able to see other details like System Information, Thread Pool etc.,

STEPS
-----------------------
1. Login to PIA
2. Navigate to PeopleTools -> Health Center -> Health Center.

3. Drill down into the web server information on the dashboard , JVM Heap information is not displayed. Instead a message "No Data to display" is shown.

Cause

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