Life Event Document Upload Page Displays as Blank (Doc ID 2293216.1)

Last updated on AUGUST 02, 2017

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The Document Upload page appears blank when an employee reaches that step in a Life Event Template.

STEPS
---------------------------
1. From the Employee Self Service screen, open a Life Event (Navigation: Benefit Details tile > Life Events).
2. Enter the date of the event and click Start Life Event.
3. On the Welcome page, click the Next button.
4. On the [Life Event] Date page, click Submit.
5. On the Submit Confirmation page, click OK.
6. On the [Life Event] Date page, click the Next button.
7. The Document Upload page displays as blank.

Cause

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