My Oracle Support Banner

Error When Trying To Save Email Address and Phone Number in Employee Self Service (Doc ID 2299748.1)

Last updated on JANUARY 25, 2019

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When log in as a self service user, getting the below error message when trying to add a phone number or email address.

ERROR
-----------------------
First operand of . is NULL, so cannot access member Cancel. (180,236) FUNCLIB_CI.CI_FUNCTIONS.FieldFormula Name:ciGetCIKeys PCPC:39483 Statement:811
Called from:FUNCLIB_WF.WF_CI_FUNCTIONS.FieldFormula Name:ExecuteCINoFramework Statement:1153
Called from:HR_EMAIL_ADDRESSES.GBL.HR_LINK_WRK.SAVE_PB.FieldChange Statement:51


The issue can be reproduced at will with the following steps:
1. Main Menu > Self Service > Personal Information >Phone Numbers/ Email Addresses
2. Click the Add Phone Number /Email Address button
3. Click Save
4. Then error message appears, and are unable to save the information


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.