EOPC: Fluid Approval Does Not Sync Between Interaction Hub / Portal and Remote Content, 0 Count In Approvals Tile (Doc ID 2303300.1)

Last updated on AUGUST 28, 2023

Applies to:

Symptoms

On : PT 8.55.13 through 16 patch, Fluid Approvals FSCM 9.2 pi 23 Interaction Hub (IH) Integration

When the FSCM 9.2 pi 23 environment is accessed directly the Fluid Approval tile shows count of 2. When the FSCM environment is accessed via Interaction Hub / Portal, and Fluid Home is selected and Employee Self Service Homepage is displayed the Fluid Approval Tile Count is 0.

Expectation is that the IH / Portal Fluid Approvals that show the same number of Approvals as does direct access to FSCM 9.2 does. Counts should match.

The issue can be reproduced at will with the following steps:

1. Submit Approval Transaction.
2. Log directly into FSCM 9.2 go to Fluid Home, and Employee Self Service and see the Fluid Approval Tile shows count of 2.
3. The Approver presses the Approval Tile and sees the 2 transactions.

4. Log into Portal as the same <UserID>.
5. Go to Fluid Home, and Employee Self Service and see the Fluid Approval Tile shows count of 0

Changes

Cause

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