EMM: Multiple Work Orders Created For Same Service Request Number By Different Users (Doc ID 2306342.1)

Last updated on DECEMBER 15, 2023

Applies to:

Symptoms

Multiple Work Orders Created For Same Service Request By Different Users

Replication Steps:

1. Login thru VP1 and Create Service Request
2. Navigate to Main Menu > Maintenance Management > Service Request Management > Agent Service Request and open the SR created above
3. In parallel, login to another user VP2 and open the same service request. The Second User is able to open the SR on the Agent Service Request page which is already opened by another user ready to create a Work Order.
4. Click Create Work Order from both the Users Screens
5. Click OK on both the User Screens. Two Work Order are created for the same service request.
6. Open the Work Orders by navigating to Main Menu > Maintenance management > Work Order management > Work Order.

Cause

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