EOPC: Fluid Approval Tile In FSCM Has Count Of 0 And 'You have no pending approvals at this time.' Message Shows However, Worklist Shows AWE Approvals Pending

(Doc ID 2309154.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
PeopleSoft Enterprise SCM Purchasing - Version 9.2 and later
PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 8.55 version, Page Composer.  Fluid Approval Tile

Fluid Approval Tile in FSCM 9.2 or HCM 9.2 has count of 0

Expectation is that Approval Framework (AWE) Transactions for which user has Pending Approvals will show up in the Count on the Approval Tile, and when Tile is accessed the Approvals will show up.

The issue can be reproduced at will with the following steps:
1. Give user the 'Approvals Fluid' Role
2. Submit Approval Framework Transactions.
3. Log in as Approver.
4. Go to Fluid Home.
5. Observe Approval Tile has 0 count.
6. Observe that pressing the tile results in



Cause

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