ECM: Email Remittance Advice from FG Is Not Triggerred, When Overriding Status from Override Payment Status Page (Doc ID 2314839.1)

Last updated on JUNE 28, 2023

Applies to:

Goal

Scenario:

If the payment is in Dispatched to Bank status. For some reason if the bank was not able to generate/send the 824 file back to customer but, informed verbally that the payments had processed and Account is debited. In such case user would need to manually override the status to be Paid. If those payments that were overridden needed advice to be generated and be sent, how would that happen as it doesn't appear that the Override Payment Status processes through the same logic that the 824 load does, when marking a transaction to Paid and generating/sending advice.

1) Will the system generate email Advice, if in FG(Financial Gateway) Override is used to make the payment status from(Error, Dispatched to Bank) to Paid?

2) How to send Payment Advice, if Bank File is not received for the transaction. How to handle such cases? Is there any workaround available?

3)How does Source Registration will work for different statuses added in Source Registration? Does it mean it will send advice if transaction is in any to the below statuses?

     - Added Status Integration Details : (Cancel , Awaiting Dispatch,Error, Paid , Flagged for Hold, Received by Bank, Dispatched to Bank, In Process)
     - Enable - Send Remittance Advice

Solution

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