EGL9.2: Attachments Couldn't Be Opened On Fluid Approval Page [GL Journal & GL Reconciliation Approval]

(Doc ID 2319374.1)

Last updated on OCTOBER 27, 2017

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue:
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When trying to open an attachment on GL Reconciliations or GL Journals on fluid approval page, the attachment couldn't be opened.  Nothing happens on the screen, no error message appears, the attachment just doesn't open.

 
Steps to Replicate:
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Please see replication steps for GL Recon Approval scenario:

1. Open a reconciliation Approval that has an attachment
2. Try to open the attachment



Error:
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ExecuteDownloadAttachment (error): return code (9) indicates attempt to download file from storage (for viewing) failed.
EvalViewAttachment (error): return code (9) indicates attempt to view file in storage failed.
EvalViewAttachment: finishing and returning 9.

Or,

ExecuteDownloadAttachment (error): return code (8) indicates attempt to download file from storage (for viewing) failed.
EvalViewAttachment (error): return code (8) indicates attempt to view file in storage failed.
EvalViewAttachment: finishing and returning 8.

Cause

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