"NO MATCHING BUFFER FOUND FOR LEVEL. (15,26)" ERROR when UPDATE CONTRACT PAGE

(Doc ID 2351294.1)

Last updated on FEBRUARY 26, 2018

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Job / Personal Information

When changing the hire date of an employee with a contract, the contract becomes corrupt and can't be opened anymore.

ERROR
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"No matching buffer found for level (15, 26)"

STEPS
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The issue can be reproduced at will with the following steps:
1. Workforce Administration > Personal Information > Add a Person
2. Fill in a name and birth date, hire on 1st of November 2017
3. Add an employee relationship
4. Hire in any position
5. Fill in a tax location
6. Click ok and ignore all warnings.
7. Now you should have hired a new employee.
8. Now go to: Workforce Administration > Job Information > Job Data
9. Open the new employee again. Go to job information page and generate a new contract
10. Now go to the contract: Workforce Administration > Job Information > Contract Administration > Update Contracts
11. On the second tab go the Belgium section and fill in a contact name and telephone
12. Save the contract. You now have a person hired with a contract.
13. Now go back to job data and change the hire date to 3rd of November 2017
14. You will get a notification that the contract begin date will be updated

Result: Go back to the contract again and you will get a buffer error "No matching buffer found for level (15, 26)"

Cause

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