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'No direct reports' displayed on Absence Balance and My Team (Doc ID 2374702.1)

Last updated on MARCH 21, 2018

Applies to:

PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
PeopleSoft Enterprise HCM eProfile Manager Desktop - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When accessing the fluid Absence Balance page, or the My Team page, it shows that the manager has 'No direct reports'.

However, when the Invoke Direct Reports API for the corresponding Access Method is used, there are 4 employees displayed for the manager.

EXPECTED BEHAVIOR
-----------------------
The 4 employees reporting to the manager should be displayed when they accessing Absence Balance or My Team pages.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Click the Team Time tile on the Manager Self Service fluid home page, then click Absence Balances on the Team Time page.
OR
1. Click the My Team tile on the Manager Self Service fluid home page.
2. Note 'No direct reports' is displayed.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot perform manager transactions for their direct reports.

Cause

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