E-PUM: Windows NativeOS installation failed with Invalid Puppet version error

(Doc ID 2386554.1)

Last updated on APRIL 26, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

On : 8.55 version, Updates and Fixes

When attempting to run DPK, the following error occurs.

ERROR
-----------------------
In the command prompt, following error message was shown.

----
Invalid Puppet version or left-over directory and registry key exist. Please refere the log for detailes
Exiting the PeopleSoft environment setup process
----

In psft_dpk_setup.log, following error were logged.
----
psftutils.py DEBUG : Current directory [D:\PUM_25\setup\scripts]
psftutils.py DEBUG : Execution of command returned StdOut
3.7.4
psftutils.py DEBUG : Leaving execute_command
psft_windows_environment.py DEBUG : Please deinstall the older version of Puppet
psft_windows_environment.py DEBUG : Also, remove the Puppet registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Puppet Labs
----

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the command psft-dpk-setup.bat -cleanup to do manual cleanup on Windows NativeOS installation
2. Run the command psft-dpk-setup.bat
3. The installation process stopped


Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms