ETL9.2 - Approve Reported Time Page timing out when searching for all employees

(Doc ID 2390015.1)

Last updated on MAY 02, 2018

Applies to:

PeopleSoft Enterprise HCM Time and Labor - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Technical

ACTUAL BEHAVIOR
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When using the Approve Reported Time page, the search is taking a long time to complete when searching for all employees. Checking the SQL in the database, it can be taking over 20 minutes to complete.

EXPECTED BEHAVIOR
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The employee list will returned in a reasonable timeframe.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Approve Reported Time page.
2. Change "View By" field to "All Time Before" and enter a date to search with.
3. Click the 'Get Employees' button.

Changes

 

Cause

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