ESS - Personal Details Fluid Navigation With Lagging Or Delayed Response

(Doc ID 2400691.1)

Last updated on MAY 18, 2018

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When the user navigates to ESS-Personal Details, navigation between clicks on the left-panel and response within the right-panel is very slow. The right-side page Title changes, but the details underneath remain as the previous panel.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as PS/PS
2. Goto ESS > Personal Details Tile > Click on Contact Details
3. Click on Emergency contacts and instantly click on the + sign
4. System becomes unresponsive.


Cause

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