EAP: Supplier AWE click to Submit new Supplier for Approval and screen goes blank and User is logged off of PeopleSoft (Doc ID 2400695.1)

Last updated on OCTOBER 10, 2023

Applies to:

Symptoms

Workflow Approval Enabled through Set Controls-Supplier. When a user enters a Supplier and Saves, the following message is received:

"Select Yes to Submit Approval after saving, No to Submit Approval later, or Cancel to Cancel saving (7025,903)."
Yes is selected, the Approval Comments box opens, no comments are added > OK.
After OK is selected, the page is blank, the user is logged off of PeopleSoft, and the Supplier is not saved.

STEPS:
1. Setup Financials/Supply Chain > Product Related > Procurement Options > Suppliers > Set Controls-Supplier > check box for Workflow Approval Enabled?
2. Enterprise Components > Approvals > Approvals > User List Setup
    User List Source = Query
    Query Name = AIC_VENDOR_APPROVAL (Custom)
    Check box for Include Users as Input
3. Query Manager > Query Name = AIC_VENDOR_APPROVAL
    1 Field: A.OPERID - User ID
4. Query results return USER1
5. Approval Process Setup has one Stage, Path, and Step
    Step Approver User List = AIC_VENDOR_APPROVAL
6. USER2 = Authority to Enter and Supplier Audit (Define User Preferences > Procurement > Supplier Processing Authority)
7. USER3 adds a new Supplier: Supplier > Supplier Information > Add/Update > Supplier > enter Supplier info > Save > Yes to Message: Select Yes to Submit Approval after saving,
    No to Submit Approval later, or Cancel to Cancel saving (7025,903) > no Approval Comments entered > OK
8. Screen goes blank > No error message appears

Changes

Cause

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