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Benefits Enrollment Search (EMPL_BEN_SRCH) Returns No Results (Doc ID 2414489.1)

Last updated on JUNE 22, 2018

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Unable to view employee data in HEALTH_BENEFITS component or any benefit related component as the HEALTH_BENEFIT component search record (EMPL_BEN_SRCH) returns zero values. This is also affecting many other components,

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Benefits > Enroll In Benefits > Health Benefits, search for an employee

Changes

 

Cause

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