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E:PORTAL: Issues Uploading SVG Images Into Branding Objects Component (Doc ID 2426154.1)

Last updated on AUGUST 03, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

On : 8.55 version, Portal Technology

When attempting to add a SVG image to Branding Objects,
the following error occurs.

ERROR
-----------------------
"Unable to get image extents for PZ_TEST. (2,820) PTBR_MGOBJ_WRK.FUNCLIB.FieldFormula Name:ProcessObjectGrid PCPC:12775 Statement:259
Called from:PTBR_BRANDING.GBL.PTBR_MGOBJ_WRK.PTBR_ADD_IMAGE.FieldChange Statement:2


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to PeopleTools -->Portal -->Branding -->Branding Objects
2. Add any SVG image
3. error:"Unable to get image extents for PZ_TEST. (2,820) PTBR_MGOBJ_WRK.FUNCLIB.FieldFormula Name:ProcessObjectGrid PCPC:12775 Statement:259
Called from:PTBR_BRANDING.GBL.PTBR_MGOBJ_WRK.PTBR_ADD_IMAGE.FieldChange Statement:2

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update their Branding with custom images.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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