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When commgen run control process parameter output setting is set to ' send to a file ' no file is created (Doc ID 2435558.1)

Last updated on AUGUST 15, 2018

Applies to:

PeopleSoft Enterprise CS Contributor Relations - Version 9 and later
Information in this document applies to any platform.

Symptoms

On : Campus solutions 9 version, Contributor Relations

ACTUAL BEHAVIOR
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After creating a custom Bi Publisher report definition and template Commgen will create acknowledgments letters in pdf format that can be viewed in the report repository or printed.
We have specified a file directory where we a copy to be written and saved for archive purposes but it will not create an output file
 
Error is seen in the message log PTPDFMerger.mergePDFs, the XDO engine throws an exception: E:\psoft\Config\app
serv\prcs\LSTEST\files\SCC_COMMGEN_310302\TempCommunications\001024_46_1\1\1\Your-custom-reportdefin-name.pdf
(The system cannot find the file specified). (235,3101) (0,0)

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 Expect an html or pdf file to be created on my server with the letter or letters since we have enabled both format types on the output tab of our report definition.

STEPS
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The issue can be reproduced at will with the following steps:
1. Contributor Relations > Session management > acknowledgements > generate acknowledgments > communication generation

on the process parameter tab of the run control check the box to send to a file.

Populate a valid directory  path that you have write access to   and run the process

 



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create/save an archive copy of the letter in a directory on the server.

Cause

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