When COMMGEN Run Control Process Parameter Output Setting is Set to ' Send to a File ' No File is Created (Doc ID 2435558.1)

Last updated on APRIL 10, 2023

Applies to:

Symptoms

 
After creating a custom Bi Publisher report definition and template Commgen will create acknowledgments letters in pdf format that can be viewed in the report repository or printed.
We have specified a file directory where we want  a copy to be written and saved for archive purposes but it will not create an output file
 
Error is seen in the message log PTPDFMerger.mergePDFs, the XDO engine throws an exception: E:\psoft\Config\app
serv\prcs\LSTEST\files\SCC_COMMGEN_310302\TempCommunications\001024_46_1\1\1\Your-custom-reportdefin-name.pdf
(The system cannot find the file specified). (235,3101) (0,0)

 
The user expects an html or pdf file to be created on their server with the letter or letters since  they have enabled both format types on the output tab of our report definition.

 
The issue can be reproduced at will with the following steps:
1. Contributor Relations > Session Management > Acknowledgements > Generate Acknowledgments > Communication Generation

on the process parameter tab of the run control check the box to send to a file.

Populate a valid directory  path that you have write access to and run the process

Cause

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