Retro Benefits/Deductions Are Not Calculated For Prior Plans When A Retro Change to A New Benefit Plan Is Triggered. (Doc ID 2441584.1)

Last updated on AUGUST 23, 2023

Applies to:

Symptoms

When an employee changes a Disability plan retroactively, retro refund calculations are missing for the prior plan.

STEPS
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The issue can be reproduced at will with the following steps:
1. Employee was enrolled in employee paid disability Plan A
2. Employee enrollment changed to employee/employer paid disability plan Plan B
3. Run Retro Deduction process to find it did not calculate a refund to the employee as expected for Plan A

Changes

Cause

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