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Retro Benefits/Deductions Are Not Calculated For Prior Plans When A Retro Change to A New Benefit Plan Is Triggered. (Doc ID 2441584.1)

Last updated on JULY 27, 2021

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

When an employee changes a Disability plan retroactively, retro refund calculations are missing for the prior plan.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Employee was enrolled in employee paid disability Plan A
2. Employee enrollment changed to employee/employer paid disability plan Plan B
3. Run Retro Deduction process to find it did not calculate a refund to the employee as expected for Plan A

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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