EEX 9.2: Misleading Error Message Received When Using URL Link From Workflow Email Notification If Expense Report Has Already Been Approved (Doc ID 2448191.1)

Last updated on SEPTEMBER 14, 2023

Applies to:

Symptoms

ISSUE:

When there is a pool of numerous approver users for a certain approval level, such as Pre Pay Auditors, workflow sends e-mail notifications to all users requesting their review, and action on the submitted Expense Report. If one of the approvers clicks on the available URL Link from the received Email Notification for a transaction that has already been approved by another colleague, upon login into the FSCM Online Application, the system issues an Error Message that misleads the User.

REPLICATION STEPS:

    1.- Enable Expense Report approvals for one of the approval levels that require Approval List (such as Pre Pay Auditor)
    2.- At the Approver Assignment set up page, ensure that there is a Pool of at least 2 User IDs (such as MGR1, and MGR3), defined as Pre Pay Auditors for the same GL Business Unit, and range of Department ID values
    3.- At the PeopleTools Profile level, for both User IDs, define valid Email Addresses, so each User can receive the Email Workflow Notification
    4.- Log into the FSCM Online Application as an Expenses Employee (such as User ID EXA1)
    5.- Create, and submit for approval, a brand new Expense Report
    6.- Ensure that at the Email Account from User ID MGR1 (one of the Pre Pay Auditors from the pool), the proper Email Notification has been received
    7.- Log into the FSCM Online Application as the Pre Pay Auditor User ID MGR1
    8.- Open, and approve, the submitted Expense Report transaction
    9.- Ensure that at the Email Account from User ID MGR3 (the other Pre Pay Auditor from the pool), the same Email Notification has been received
    10.- Click on the URL Link provided in the Email Notification
    11.- The system opens a new Internet Browser window, and User ID MGR3 needs to log in
    12.- The system displays an Error Message

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ERROR MESSAGE:

    " An error occurred while attempting to display the selected transaction.Please contact administrator. "

ACTUAL RESULTS:

The Error Message received by the second Approver confuses the User, who thinks something went wrong, or the transaction is corrupted. While in reality the Expense Report has already been acted upon.

EXPECTED BEHAVIOR:

The system should issue an informative message stating that the Expense Report transaction in question has already been acted upon by one of the other Pool Approvers, and no longer requires their review.

Cause

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