My Oracle Support Banner

Geographic Location Eligibility Table Range Not Picked Up Properly -- Result is Option Determined as Ineligible (Doc ID 2449794.1)

Last updated on NOVEMBER 25, 2022

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

STATEMENT OF ISSUE
---------------------------

Geo Location single zip code on employee's address that should show the employee as eligible for a particular option in Ben Admin is showing as ineligible, despite the eligibility rule settings

STEPS
-----------------------
1. configure geo locations for a benefit program plan option
2. test the plans with zip code info
3. getting unexpected ineligible result, meaning options will not prepare for the employee

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.