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Geographic Location Eligibility Table Range Not Picked Up Properly -- Result is Option Determined as Ineligible (Doc ID 2449794.1)

Last updated on NOVEMBER 25, 2022

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

STATEMENT OF ISSUE
---------------------------

Geo Location single zip code on employee's address that should show the employee as eligible for a particular option in Ben Admin is showing as ineligible, despite the eligibility rule settings

STEPS
-----------------------
1. configure geo locations for a benefit program plan option
2. test the plans with zip code info
3. getting unexpected ineligible result, meaning options will not prepare for the employee

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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